Residential or business detection
Label2Go detects whether the address is residential or a business before you see the rates.
Residential surcharge
See the residential surcharge before you print the label.
UPS and FedEx charge more to deliver to homes. If the address type is wrong when you create the label, the difference can show up later as an adjustment on your carrier invoice. Label2Go detects residential addresses, so the real cost is in the rate before you ship.
Requires your own UPS or FedEx account. 30-day Business trial, then the Free plan. No credit card required.
What is a residential surcharge?
A residential surcharge is an extra fee that UPS and FedEx add when a package is delivered to a home instead of a business. Delivering to homes usually means more stops and fewer packages per stop, so carriers charge more for it.
The amount depends on the carrier, the service and your contract, and carriers update their surcharges regularly. Check your UPS and FedEx rate guides or your agreements for the current amounts.
Why it shows up later on the invoice
When a label is created as a business delivery but the address is really a home, the carrier can correct it after the package ships and bill the residential surcharge as an adjustment on your invoice.
That makes your shipping cost higher than what you quoted, and if you charge customers for shipping, the difference comes out of your margin.
See it in Label2Go
The delivery is marked as residential before you choose the service.
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Residential address
The delivery is marked as residential, so the rates on the right already include the residential surcharge.
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Check the address
Check and Map buttons let you confirm the destination before you ship.
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Box and weight
Pick a saved box and read the weight from your scale with one key.
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Rates next to the order
Cheapest and Fastest are marked, and the shipment is created with one click or F9.
How Label2Go helps you avoid surprise adjustments
Validated addresses
Address validation fixes typos and missing ZIP+4 data, so the label is created with the right address.
Autocomplete while you type
Addresses are suggested as you type, which avoids errors from the start.
Rates with the surcharge included
The residential surcharge shows in the UPS and FedEx rates you compare, so you choose with the real cost.
Your own negotiated rates
Rates come from your own UPS and FedEx accounts, with no markup from Label2Go.
Print in seconds
Once you choose the service, print from the browser or your thermal printer.
Questions
Questions about the residential surcharge
What is a residential surcharge?
It is an extra fee UPS and FedEx add when they deliver a package to a home instead of a business.
How much is the residential surcharge?
It depends on the carrier, the service and your contract, and carriers update it regularly. Check your UPS and FedEx rate guides or your agreements for the current amount.
Why was I charged a residential surcharge after shipping?
If the label was created as a business delivery and the address was really a home, the carrier can correct it after delivery and bill the surcharge as an adjustment on your invoice.
How does Label2Go help?
Label2Go validates the address and detects whether it is residential or a business before showing the rates, so the surcharge is part of the rate you see when you choose the service.
Does Label2Go work with my own UPS and FedEx accounts?
Yes. Label2Go works only with your own carrier accounts, at your negotiated rates and with no markup.
Know the real shipping cost before you print.
Request your account and our team will email you an invitation. You start with a 30-day Business trial, no credit card required.
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